Friday, June 20, 2008

Amazon.Com's melting down

1. On around 10 a.m. on June 18, 2008, I placed an order (#104-7260042-2096242) with Amazon for a Motorola MOTOROKR 505 Bluetooth hands-free device to use with my mobile phone. This was a one-click order for two-day delivery on my Amazon Prime account.

2. At 11:27 a.m. on June 18, 2008, Amazon sent me an email confirming my purchase.

3. At 4:49 p.m. on on June 19, 2008 -- almost a day and a half after confirmation -- Amazon sent an email stating that my item was "displayed at an incorrect price" and that they had unliterally CANCELLED my order.

4. Ironically, I had ordered this same product (104-2001654-4645020) on June 4, tested it, found it suitable and thus bought another one. Or so I thought. The device is needed because a new California law which takes place June 1 requires that all phone usage while driving be hands free.

5. All of the responses from the online customer service are 'bot form messages. The phone numbers are as useless as Amazon's customer "service"!

After 45+ minutes on the phone with three different very nice but totally clueless and powerless customer "service" reps, they tell me that they can't or won't do anything at all.

These same reps tell me that there was nothing wrong with the price. It's that the product is out of stock?

WTF? Amazon can tell me when there is one or two copies of a book left and they take my order and a day and a half later cancel it?

So which story do I believe?

6. Offering a product and failing to follow through is a breach of contract and a violation of federal and state consumer laws.

7. I am one of Amazon's first Prime customers and spend upwards of $10,000 per year with them. THAT's going to change today.

8. This mess-up is legally a violation. In the middle of a recession, it's a slap in the face to a good consumer. Morally and ethically, it is simply wrong.

9. All this is a sign that Amazon is melting down. Their servers are crashing and their database can't track inventory. Plus, in the middle of a recession, they choose to screw one of their best customers? That's bad business. It costs Amazon FAR more money to acquire a new customer with my spending habits than it would have simply to do the right thing.

This company is headed downhill. I sold my Amazon stock this morning.

Tuesday, June 03, 2008

Guys, you can survive 'Sex and the City'

The TV show has WAY more information about aging sluts than guys ever wanted to know.

From the LA Times: "Man should not live by bread alone. Every once in a while, he should turn off The Game, ditch the remote, put on some clean clothes and embrace his feminine side."

Embracing my feminine side is too much like masturbation. I'd rather embrace my wife.

The rest of the story here.

Monday, June 02, 2008

Rupiah's From Heaven?

I'm fortunate enough to have a couple of books that have been bestsellers in Indonesia, but the following illustrates that some folks will do anything for promotion. Hope it works for him.

JAKARTA, Indonesia (AP) - If you're short of cash and don't mind running in tropical humidity and smog for a few bucks, read on.

An Indonesian businessman plans to throw 100 million rupiah (US $10,600) out of an airplane over the capital this Sunday as a publicity stunt to promote his new book.

"I want to create a rain of money in Jakarta," author and motivational speaker Tung Desem Waringin said. "It's a little bit crazy, but it's marketing."

Police spokesman Col. I Ketut Untung said authorities may not allow the plan to go forward because it could draw huge crowds and cause chaos.

Tens of millions of Indonesians live on less than US $1 a day and food and aid giveaways always draw large numbers.

The 42-year-old Tung said instead of opting for regular advertising for his book, he came up with an idea that "will make people happy."

(Copyright The Associated Press. All rights reserved.)